Information about the coronavirus

We implement a comprehensive security concept to protect our patients, visitors and staff. Here we have compiled some helpful information for you.

It is compulsory to wear a medical mouth and nose protection (MNS) on the entire grounds of the hospital (outdoors and indoors).

For patients and visitors who do not have appropriate protective material with them, we provide a face mask at the main entrance.

All patients and accompanying persons must fill out a COVID-19 questionnaire upon entry. If you would like to fill out the questionnaire at home and bring it with you, you can download it here. The questionnaire must reflect the current (health) status.

Questionnaire for patients

Questionnaire for visitors and accompanying persons

Privacy notice

From Monday, 31 May, we will return to our 1:1:1 visiting rule: one visitor per patient for one hour a day. Visiting hours are daily between 2 and 6 pm.

At the same time, the requirements for a hospital visit change. All visitors must have been tested, vaccinated or recovered. The certificate of a negative Corona test result must not be older than 24 hours. Fully vaccinated and recovered persons do not need a test, but must provide proof of vaccination or recovery. In addition, a valid photo ID must be presented. You can find more information under -> Proof of 'three-G‘.

Children under 14 years of age are not yet permitted as visitors for the time being. For children over 14 years of age, the above-mentioned requirements apply.

Online Check-in

Visitors can now simply check in with their smartphone and answer the COVID questionnaire mobile. Simply click on the following link:

www.clinxident.de/visit/helios-krefeld/1

Or type clinxident.me into your mobile phone's web browser and log in with access code 739340.

Please note:

  • It is still compulsory to wear medical mouth and nose protection at all times and to observe the designated hygiene and distance rules.
  • Please consider visits responsibly.
  • If you develop symptoms that indicate a viral infection, a visit is prohibited.

To protect our patients and staff, some important rules continue to apply at our hospital:

  • A presentation in our outpatient clinics is only possible after prior arrangement of an appointment by telephone.
  • All patients undergo a systematic COVID screening. This includes temperature measurement and a questionnaire to be filled out in advance. If you want to fill out the questionnaire at home and bring it with you, you can find it above under "COVID questionnaires for download".
  • We carry out a corona smear (PCR test) on all patients as part of their inpatient admission.

Medically necessary accompanying persons

  • Please attend outpatient appointments as well as diagnostic and pre-operation discussions without an accompanying person.
  • Should an accompanying person be required, they must be demonstrably tested, vaccinated or recovered. You can find out more about this under "Proof of three-G". In addition, a questionnaire must be completed, which is available for download under "COVID screening and questionnaires".
  • In some cases, an accompanying person can be admitted as an inpatient, e.g. the admission of a parent during the child's inpatient treatment. In these cases, too, a PCR test is required, which can be carried out at our centre.

For all applies:

  • It is still compulsory to wear medical mouth and nose protection at all times and to observe the designated hygiene and distance rules.
  • The seats in the waiting areas are marked accordingly.
  • Regular and thorough hand washing protects. In addition, disinfectant dispensers are available throughout the building.

The staff in the secretariats will be happy to answer any questions you may have. You can find the telephone numbers on the corresponding websites of the clinics / outpatient departments

Thank you for following these rules.

In advance: A valid photo ID must be carried in all cases.

Tested people must have a negative rapid test result from an official testing centre. The test must have been taken no longer than 24 hours ago.

Vaccinated people must present their vaccination card or a similar document showing that the complete vaccination was given at least 14 days ago. Complete means: the second dose must also have been administered if two doses are scheduled for a vaccine (e.g. Biontech, Moderna and Astrazeneca).

Convalescent people must show a positive PCR test result that is at least 28 days and no more than six months old. However, after the expiry of six months, their status as a recovered person expires, which means that they need a negative rapid test result or vaccination again from that point on.

Recovered vaccinated people are considered to be fully vaccinated already after the first vaccination. As proof, they need a positive PCR test result, which must be at least 28 days old, but may also be older than six months. They also need a vaccination card or similar document showing that they were vaccinated once more than two weeks ago.

In case of emergency we are there for you. Please use the newly created entrance to the emergency centre opposite the P2 multi-storey car park (access via Lutherstrasse). We already separate suspected corona patients at the entrance. The examination and treatment of corona patients is strictly separated in a separate area.

Pregnant women can now register again for birth planning, but without an accompanying person. If you have a normal pregnancy and there is nothing special to report in terms of your health, it is still possible to give birth without registering. In this case you can simply come  to the clinic at the beginning of the birth directly.

Birth planning for high-risk pregnancies or other urgent reasons, such as multiple pregnancies, persistent breech presentation or a possibly necessary caesarean section, is continued as usual.

We ask pregnant women - as far as possible - to go to the outpatient appointments on their own.

In addition, the following regulations apply:

  • Face masks are mandatory throughout the house. This also applies to pregnant women and women giving birth, except during times in the room.
  • In the delivery room one accompanying person is still allowed to the birth. This person must be healthy and free of symptoms, must not have had contact with Covid-19 patients and must not have been in a risk area for the past 14 days. A change of this accompanying person is not possible.
  • Every day during their time in the maternity ward, women who have given birth can be visited by one person for one hour.
  • Separation from their baby is not necessary for mothers who are tested for the corona virus and have few symptoms. You stay with your baby whether you are breastfeeding or not. This also applies, of course, while you are waiting for your test result.
  • In the current situation, we recommend that all women who have given birth and whose state of health allows it should be discharged home early.

We would like to give you confidence especially in the present time and are available for telephone questions at any time.

You can find more information on the website of our Mother and Child Centre. There is also a link to a PDF file with questions and answers about the risks of coronavirus for pregnant women and infants.

Donors who are healthy and fit can continue to donate blood. Our employees wear a face mask, and the donor beds have sufficient distance between them.

In the meantime, all patients, accompanying persons and visitors must fill out a COVID 19 questionnaire before they enter the clinic - including you as a blood donor.

If you want to fill out the questionnaire at home and bring it with you, you can download it here. The questionnaire must reflect the current (health) status.

For patients and visitors our kiosk offers from 8 am to 6 pm all sorts of snacks.

Currently, our cafeteria is only open to our employees.

Please join us consequently!

These measures and precautions are aimed to minimize the risk of COVID-19 transmission.

We ask for your understanding and thank you for your support!