Information about the coronavirus

We implement a comprehensive security concept to protect our patients, visitors and staff. Here we have compiled some helpful information for you.

Our vaccination centre starts on Wednesday, 1 December. Interested people can book an appointment for the first, second or booster vaccination as of now. The mRNA vaccines BionTech and Moderna are available. Vaccinations can only be carried out by prior appointment.

Book appointment now

Note: Dates can currently be booked up to 14 days in advance. The booking period is regularly updated and extended. With the confirmation email you will receive a list of the documents you need to bring with you.

From when can the booster vaccination take place?
As a rule, the booster vaccination should take place at an interval of 6 months from the last vaccine dose of the basic immunisation. A shortening of the vaccination interval can be considered in individual cases or if sufficient capacities are available. (According to the recommendation of the STIKO)

Opening hours:
Monday - Friday: 16 - 22 h
Saturday: 10 - 18 h

Location and directions / map
The vaccination centre is locatedin the former chapel on the hospital grounds and is signposted accordingly from the forecourt. Please use car park P1. The parking spaces are available free of charge. There are also parking spaces for people with disabilities in front of the vaccination centre.

To the map

In all buildings of the Helios Klinikum Krefeld it is obligatory to wear a medical mouth-nose protection at all times and to observe the designated hygiene and distance rules.

For patients and visitors who do not have appropriate protective material with them, we provide a mouth-nose protection at the main entrance.

To protect our patients and staff, some important rules continue to apply at our hospital:

  • A presentation in our outpatient clinics is only possible after prior arrangement of an appointment by telephone.
  • All patients undergo a systematic COVID screening including temperature measurement.
  • We carry out a corona smear (PCR test) on all patients as part of their inpatient admission.

Medically necessary accompanying persons

  • Please attend outpatient appointments as well as diagnostic and pre-operation discussions without an accompanying person.
  • Should an accompanying person be required for medical reasons, they must be demonstrably tested, vaccinated or recovered. You can find out more about this under "Proof of 3G". In addition, a questionnaire must be completed, which is available for download under "COVID screening and questionnaires".
  • For children and adolescents attending an outpatient appointment at the clinic, an accompanying person is allowed.
  • In some cases, an accompanying person can be admitted as an inpatient, e.g. the admission of a parent during the child's inpatient treatment. In these cases, too, a PCR test is required, which can be carried out at our centre.

For all applies:

  • It is still compulsory to wear medical mouth and nose protection at all times and to observe the designated hygiene and distance rules.
  • The seats in the waiting areas are marked accordingly.
  • Regular and thorough hand washing protects. In addition, disinfectant dispensers are available throughout the building.

The staff in the secretariats will be happy to answer any questions you may have. You can find the telephone numbers on the corresponding websites of the clinics / outpatient departments

Thank you for following these rules.

NEW: Due to the sharp rise in the number of infections, we are introducing the 3G plus rule from Wednesday, 1 December. This means that all visitors - including those who have been vaccinated and those who have recovered - must show a negative rapid test (not older than 24 hours) or a negative PCR test (not older than 48 hours). You can find more information under -> Proof of 3G. A free test in our citizen test centre is possible.

The following still applies:

  • One patient may be visited by one person for one hour per day. Visiting hours are daily from 2-6 pm.
  • With cold/virus symptoms (cough, sore throat, cold, fever or diarrhoea), a visit to the hospital is prohibited.
  • Visitors are allowed from the age of 14. The necessary visitor registration takes place digitally via the online check-in (see below) or on site.

In the paediatric clinic, in the emergency centre and in the intensive care units, special regulations continue to apply in consultation with the doctors.

Online Check-in

Visitors can now simply check in with their smartphone and answer the COVID questionnaire mobile. Note: As visiting hours start immediately after online registration, you should complete online check-in shortly before entering the building. Simply click on the following link:

www.clinxident.de/visit/helios-krefeld/1

Or type clinxident.me into your mobile phone's web browser and log in with access code 739340.

Please note:

  • All visitors are obliged to comply with the designated hygiene and distance rules, to wear mouth and nose protection even in the patients' rooms and to observe the distance regulations as far as possible.
  • Please consider visits responsibly.
  • If you develop symptoms that indicate a viral infection, a visit is prohibited.
  • Outpatient appointments as well as diagnostic and pre-operation discussions must be attended without an accompanying person.
  • Should an accompanying person be required for medical reasons, they must be demonstrably tested, vaccinated or recovered. You can find more on this under "Proof of 3G". In addition, a questionnaire must be completed, which is available for download under "COVID screening and questionnaires".
  • For children and adolescents attending an outpatient appointment at the clinic, an accompanying person is allowed and must fulfil 3G. Exception: The obligatory proof of the 3G rule for parents and accompanying persons does not apply to children's emergencies.
  • In some cases, an accompanying person can be admitted as an inpatient, e.g. the admission of a parent during the child's inpatient treatment. In these cases, too, a PCR test is required, which can be carried out at our centre.

For all applies:

  • It is still compulsory to wear medical mouth and nose protection at all times and to observe the designated hygiene and distance rules.
  • The seats in the waiting areas are marked accordingly.
  • Regular and thorough hand washing protects. In addition, disinfectant dispensers are available throughout the building.

The staff in the secretariats will be happy to answer any questions you may have. You can find the telephone numbers on the corresponding websites of the clinics / outpatient departments

All citizens can be tested for acute Corona infection by rapid antigen test at the gatehouse on the main square. The rapid test is free of charge.

Testing times: Mondays to Sundays from 10.00 am to 5.45 pm.

Preferably book an appointment or just drop by without an appointment.

Book an appointment now

Our patients of the emergency centre and the paediatric clinic as well as all accompanying persons have to fill in a COVID-19 questionnaire upon admission. If you would like to fill out the questionnaire at home and bring it with you, you can download it here. The questionnaire must reflect the current (health) status.

Questionnaire for patients

Questionnaire for visitors and accompanying persons

Privacy notice

In advance: A valid photo ID must be carried in all cases.

Tested people must have a negative rapid test result from an official testing centre. The test must have been taken no longer than 24 hours ago.

Vaccinated people must present their vaccination card or a similar document showing that the complete vaccination was given at least 14 days ago. Complete means: the second dose must also have been administered if two doses are scheduled for a vaccine (e.g. Biontech, Moderna and Astrazeneca).

Convalescent people must show a positive PCR test result that is at least 28 days and no more than six months old. However, after the expiry of six months, their status as a recovered person expires, which means that they need a negative rapid test result or vaccination again from that point on.

Recovered vaccinated people are considered to be fully vaccinated already after the first vaccination. As proof, they need a positive PCR test result, which must be at least 28 days old, but may also be older than six months. They also need a vaccination card or similar document showing that they were vaccinated once more than two weeks ago.

In case of emergency we are there for you. Please use the newly created entrance to the emergency centre opposite the P2 multi-storey car park (access via Lutherstrasse). We already separate suspected corona patients at the entrance. The examination and treatment of corona patients is strictly separated in a separate area.

Please note:

Emergency patients can only be accompanied by one person. This person must have been tested, vaccinated or recovered. The corresponding proof must be shown at the entrance together with a valid photo ID. You can find out exactly which documents you need for proof under "Proof of 3G".

Of course, our obstetrics team is still there for pregnant women around the clock.

Birth planning for high-risk pregnancies or other urgent reasons, such as multiple pregnancies, breech presentation or a possibly necessary caesarean section, will continue as usual. We ask pregnant women - as far as possible - to come  to the outpatient appointments on their own.

If you have a normal pregnancy and there are no other health problems, you can still give birth without registration. In this case, you can simply come directly to our clinic by the onset of labour.

In addition, we have the following security measures in place:

  • Pregnant women are tested at our clinic before birth (rapid test + PCR test).
  • If the test result is negative, you do not need to wear a mask during birth.
  • For women with a positive corona test, the procedure is discussed with the attending doctor / midwife and all necessary preparations are made.
  • In the delivery room, the father-to-be (or another accompanying person) may be present at birth if he is healthy and symptom-free. The prerequisite is a negative antigen test that is not older than 24 hours. If required, the rapid test can also be carried out at our premises.
  • It is not possible to change the accompanying person or to leave the delivery room during the birth.
  • During the time in the maternity ward, two people are allowed to visit daily for a maximum of two hours, including siblings. Visiting hours are from 10 am to 6 pm. Occupancy of a family room is possible subject to availability.
  • Separation from their baby, is not necessary for delivered mothers who are tested for Corona virus and have few symptoms. You stay together with your baby, whether you are breastfeeding or not. Of course, this also applies while you are waiting for your test result.

In the current situation, we recommend early discharge home to all women who have given birth and whose state of health permits it.
We would like to give you security, especially at this time, and are always available to answer questions by telephone (02151 32-2248). You can find more information on the website of our mother-child centre

Donors who are healthy and fit can continue to donate blood. Our hygiene and protection measures still apply. Our staff wear a face mask, and the donor beds are at a sufficient distance from each other.

In the meantime, all visitors and accompanying persons who enter our house must be tested, vaccinated or recovered - including you as a blood donor. Rapid testing is available on site at the blood bank if needed. What you need to prove complete vaccination or recovery can be found above under "Proof of the Three Gs". In addition, a COVID-19 questionnaire must be completed.

If you want to fill out the questionnaire at home and bring it with you, you can download it here. The questionnaire must reflect the current (health) status.

Our cafeteria is open daily from 11.30 am to 2.30 pm. Staff members can have their lunch on site, visitors & patients have the possibility to take a menu or a snack with them. Access is subject to the 3G rule.

You can also get sandwiches, small snacks, drinks and much more in our kiosk.

The Lutherterrassen team is looking forward to your visit.

If you suspect COVID-19, please first contact your family doctor or the NRW information hotline, telephone 0211 855-4774 (Monday to Friday 8.00 - 18.00). In addition, the patient service of the Association of Statutory Health Insurance Physicians is available to you around the clock on 116 117.

The city of Krefeld has also set up a diagnostic centre where primarily all tests are carried out on non-inpatients / citizens, telephone 02151 86 19 700.

In acute emergencies requiring a visit to the A&E department, please contact us in advance by telephone and follow the signposted directions when you arrive at the hospital. 24-hour hotline: (02151) 32-10 000

If you have any questions about a planned treatment or need further information, our international service is at your disposal.

The contact details for the individual departments can be found here.

In addition, Helios offers a 24-hour hotline for everything to do with the SARS-CoV-2 virus: call 0800 8 123 456

 

 

Please join us consequently!

These measures and precautions are aimed to minimize the risk of COVID-19 transmission.

We ask for your understanding and thank you for your support!