Your Helios Klinikum Krefeld

Our service for international patients

Our International service office helps ensure that distance and language are no obstacles to receiving best treatment and care.

Our international service gives personal care and attention to each patient, coming from abroud to us, including:

  • Travelling and lodging: We help you prepare for your trip to Germany and book flights and hotel stay (if required). Of course we offer a shuttle service between the clinic and airport.
  • Estimated costs of your medical treatment and additional services: We set up a personal offer upon the information provided.
  • Coordinating all tests and consultations
  • Arranging for an interpreter, if one is needed

Plan your treatment

  • Please send your personal data (view checklist ) as well as all current medical records (reports, discharge summaries, histology results, images – not older than 3-6 months) by email to:  If further information is needed, we will get in touch with you immediately.
  • All medical records are reviewed and evaluated by our medical specialists
  • Based on the recommendation of the specialist we will provide you with a preliminary treatment plan and a non-binding cost estimate.
  • If you decide to come to us for treatment the amount stated in the cost estimate has to be transferred to us as a 100% prepayment prior to your admission
  • Depending on your home country, you may need a visa for entering Germany. We will be happy to help you obtain your visa by issuing a corresponding invitation letter for you and your relatives.
  • If you are unable to communicate in German or English we will try and help you finding an interpreter
  • After your discharged from hospital you will receive a discharge letter in the German language which of course can be translated into Englisch or Russian if you wish so.
  • A detailed invoice can only be provided six weeks after the patient’s discharge at the earliest

We will be glad to answer any questions you may have.

Service for international patients


+49 2151 32-10845 |